Understanding your invoice
Line items, pro-rata charges, due dates and the dunning timeline before suspension.
An invoice should be boring and obvious. Here is what each part means.
The parts of an invoice
| Field | Meaning |
|---|---|
| Invoice number | Unique reference — quote it in any billing ticket |
| Issue date | When the invoice was generated |
| Due date | When payment must arrive |
| Line items | Each service or add-on, with the period it covers |
| Pro-rata lines | Partial-period charges when you change something mid-cycle |
| Subtotal / tax / total | The arithmetic, with tax shown separately where applicable |
| Status | Unpaid, Paid, Cancelled, Refunded |
Why some lines look odd
Pro-rata. If you upgrade a VPS halfway through a month, we credit the unused part of the old plan and charge the used part of the new one. The net is a small line item, not a full month of both. That is normal.
Annual plans. Yearly plans invoice once for twelve months and often cost less per month. Switching a monthly service to annual usually produces a pro-rata adjustment plus the annual charge.
Add-ons. Backups, extra IPs or storage attach to their parent service and renew on the same cycle.
Due dates and the dunning timeline
Invoice raised — email sent.
Due date passes unpaid — a reminder goes out.
Several days overdue — a second reminder, and the service may be flagged.
Sustained non-payment — the service is suspended (data preserved).
After a further grace period — the service may be terminated and data deleted.
Exact windows are set out in our Service Level Agreement and Terms. If you are going to be late, open a ticket before the due date — we would much rather work with you than suspend you.
Cancelling correctly
Cancelling a service stops future renewals. It does not automatically refund the current period. If you cancel a service you have already paid for, it stays active until the paid period ends unless you ask for immediate termination. See Cancelling a service.
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